Need a hand? Our support team is available to help with account questions, verification, technical issues or general feedback. We’re authorised to assist UK players and will handle enquiries promptly via live chat, email or phone. For complex payments or verification queries our organisation will escalate cases to the relevant operations centre and keep you updated. Contact us anytime and we’ll aim to act in your favour to resolve issues quickly and clearly. Use the secure contact form.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat and email support) |
| General enquiries | [email protected] (billing, complaints and account queries) |
| Affiliate enquiries | [email protected] (partner programme, commissions and onboarding) |
| Phone | +44 20 7946 0283 (Mon-Fri, 09:00-18:00, urgent account enquiries) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and current contact details. Including your account ID and any relevant attachments helps us process your case faster and avoids unnecessary delays.
Our support team aims to respond promptly: most enquiries are answered within one business day. Simple account or payment questions are usually resolved in a single reply, while more complex issues, such as identity checks or dispute investigations, may take longer depending on their nature. We will keep you updated on progress and ask for any extra information if needed.
We’d love to hear from you. Please share any feedback, suggestions or ideas to help improve the site, and we’ll review every message carefully. Your input helps us refine features, promotions and the overall user experience. Use the help centre, live chat or contact form to send comments. We read all submissions and act on the most useful suggestions.
